Limited Warranty

Last Updated: 02/09/2023

At Esboo, we take pride in the quality and craftsmanship of
our customized fabric and metal products. We stand behind the products we
create and want you to be fully satisfied with your purchase. This Warranty
Page outlines the terms and conditions of our limited warranty.

1. Warranty Coverage

1.1. Esboo.co.uk ("we," "our," or
"us") warrants that our customized fabric and metal products will be
free from defects in materials and workmanship for a period of one year from
the date of purchase.

1.2. This limited warranty covers manufacturing defects,
including issues related to materials, stitching, engraving, and workmanship.

2. Exclusions

2.1. This limited warranty does not cover:

a. Normal wear and tear of the product.

b. Damage caused by misuse, abuse, negligence, accidents, or
improper care.

c. Damage caused by exposure to extreme temperatures or
environmental factors.

d. Products that have been altered, modified, or repaired by
unauthorized parties.

e. Minor variations in colour, texture, or engraving that
are typical of customized products.

3. Warranty Claim Process

3.1. To initiate a warranty claim, please contact our
customer support team at infoo@esboo.co.uk
within the Warranty Period.

3.2. Provide proof of purchase and a detailed description of
the defect or issue with your product.

3.3. We may require photographic evidence to assess the
defect or issue.

4. Resolution of Warranty Claims

4.1. Upon review of the warranty claim, we will determine
whether the product is eligible for warranty coverage.

4.2. If the defect or issue is covered by this limited
warranty, we will, at our discretion:

a. Repair the product.

b. Replace the product with an identical or similar item,
subject to availability.

c. Issue a refund for the purchase price of the product.

4.3. The resolution of warranty claims may vary based on
product availability and the specific circumstances of each case.

5. Return of Defective Products

5.1. If a return of a defective product is required, we will
provide instructions for return shipping.

5.2. The customer is responsible for the cost of return
shipping, unless otherwise specified in writing by Esboo.co.uk.

6. Limitation of Liability

6.1. To the extent permitted by applicable law, embretextiles.com
shall not be liable for any direct, indirect, incidental, special, or
consequential damages arising from the use or inability to use our products,
including any loss of profits or business opportunities.

7. Contact Us

If you have any questions or concerns about this limited
warranty, please contact our customer support team at infoo@esboo.co.uk.